Our policy lasts 7 days once product is delivered. If 7 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, plants or magazines cannot be returned.
Additional non-returnable items:
* Items which do not have a sealed packing by the manufacturer
* Some electrical items, e.g. timers
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Product with obvious signs of use
* Electrical equipment that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wecare@ecoscenic.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wecare@ecoscenic.com and send your item to:
EcoScenic Aquascaping Gallery Pvt. Ltd.
442/1 “9th Avenue”, 9th Main, HAL 2nd Stage, Indiranagar
Bangalore- 560008
Karnataka, India.
Physical Damage (if applicable)
Physical damage happened during transit is covered under Insurance. Unboxing video would be required to verify transit related damages and other situations/ scenarios also.
Physical Damage to any product during installation or use is not covered under any warranty support. Any spares needed to fix the same are on chargeable basis.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail us on: wecare@ecoscenic.com.
Customer shall arrange for return of the product to our official address.